Supplementary services
Adapt support to your needs by complementing your support agreement with individual services.
Adjust time of arrival on site
The client can adjust the time of arrival on site as a supplementary service. This service is available only when agreed specifically between the client and Proact.
Specialist On Site
Reinforces the client's own resources with a specialist from Proact.
- Supplying defined services according to a service level agreement (SLA).
- Implementation
- Transition projects
- Etc.
- Planned specialist function, full or part time
- Time bank for less planned usage
Documentation Update
This service provides support to help you always to keep your documentation up to date.
Correct documentation is required in all regards to run your infrastructure properly:
- System Documentation Update
- User Documentation Update
Avoid the hassles of outdated documentation and procedures in a critical situation!
Change Management
Changes in infrastructure often entail major risks in terms of both function and availability. This service allows us to perform tests and assume full or partial responsibility for function and uptime maintenance.
Changes in operational IT infrastructures must be handled with great care when executing:
- SW upgrades
- HW upgrades
- System expansion
- System consolidation